“Across a whole spectrum of problems in society there are common issues with a lot of scientific content, but that also have a lot of uncertainty. But we have to use science to make good decisions, and we have to understand peoples' values and know how to weigh those values.”
“We need to ask if we've learned ways of putting that kind of information together to make good decisions. In particular ? can we learn across areas so we don't have to reinvent it in each situation?”
“Our employees work hard, and we expect them to treat clients well. We do lots of things to make it a fun place, but it's still a place to work. Our employees must have a sense of urgency.”
