“Intentionally, we over-react to customers. That's why we've been so successful. If a customer tells us something, we not only react to it, but over-react to it. In this case, over-reacting was wrong.”
“It was a terrible tragedy, but I was pleased — being out of town and having these discussions (of retirement) going on — to see all these good things that the company and my team did without me.”
“The Junior Blind Olympics provides an inspirational opportunity for blind and visually impaired children to challenge their abilities, surmount sight barriers and achieve their dreams.”
