“We don't want to speculate. There's a lot of parts moving around and bags being shipped. Things happen. That's not to say we're not going to investigate.”
“We certainly don't want to engage in speculation. The important thing is that it was found. ... There is an investigation. We'll keep asking questions.”
“One flight, one passenger who doesn't get to his or her destination because of Chaos is one too many. For you to not know if a flight is going to operate because of Chaos is intolerable. It is better that we tell you in advance the flight is cancelled.”
“We supported the TSA initiative and still do. We certainly respect the flight attendants' perspective on cabin safety, but it's not scissors that are bringing down airplanes today.”
“All managers carry a crisis binder, a checklist of what you need to do. The very first thing the company does is account for their customers and employees. Once that process was done, what we want you to know are the facts. We never speculate.”
