“[Just a few weeks ago, one of Bishop's patients needed emergency gallstone surgery. As the operation was being scheduled, Bishop discovered the patient actually had not been insured under Brown & Toland for more than six months. The out-of-date database, however, showed her coverage as valid.] It was a nightmare, ... We were running around trying to sort out her insurance and get her a doctor.”
“[But increasingly, cost and convenience aren't the only factors driving doctors online. Patients themselves are growing Internet savvy and less tolerant of the medical profession's technological backwardness.] Patients go online and bring you articles from the medical journals, ... You have to go online to keep up with them.”
